Complaints
Detailed complaint management
Last updated
Detailed complaint management
Last updated
On this page, you can view all of your complaints. This section is divided into three parts: Active Complaints, Pending Complaints, and Resolved Complaints. You can access these three under the "Complaints" menu in the left sidebar.
Here, you can view the details of a complaint by clicking the "action" button. By checking the checkbox on the left side of the table, you can perform bulk actions such as deleting selected complaints or moving selected complaints to the pending section. Additionally, you can activate or deactivate a complaint by using the radio button under the "status" column.
Here, you can view the details of the complaint, such as the number of likes, comments, or how many people have seen the complaint. You can also track the responses between the brand and the complainant.
On the right side, under the "Complaint Edit Request" section, you will find any changes requested by the user after they submitted the complaint. As an admin, you can approve this change or intervene if necessary.
Here, you can view the comments on the complaint. As an admin, you have the ability to approve or delete these comments. To access this section, you can click on the "Comments" button under the "Action" menu in the complaint list.
On this page, you can add predefined topic headings to allow users to quickly create complaints. These added headings will appear in the topic section when creating a complaint, and users will be able to select one of these options.
